Online Help & FAQ

We have several resources and guides for players. Below are the answers to the most frequent questions we get to our call center.

Customer Service Phone Number and Email Address:
TOLL-FREE USA and Canada only
1 (800) 640-5088
[email protected]

Frequently Asked Questions

Presented below is a list of our most frequently asked questions. If you still have questions then please use e-mail or call us, and we will be happy to assist you.

What are your hours of operation?

Our call center is open for wagering 10 EST until the last game goes off the board, 7 days a week.

Is the money in my account U.S. Dollars?

Yes, once you login all figures displayed are in United States currency.

How do I contact the manager?

There is always a manager on duty to resolve any issues. Call (800) 640-5088 and ask for a manager.

Are my winnings reported to any government or tax agency?


What is

Ace23 is a sportsbook and casino service provider for agents located around the world. We provide player support and wagering services on behalf of our agent customers. We do not handle deposits or payouts on behalf of any agent, nor do we hold any money related to wagers.

All passwords are lowercase
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PRIVACY POLICY AND OTHER CONDITIONS OF USE: Ace23 will never sell your contact information. Please also be aware that we operate under strict compliance with all local laws in the jurisdiction of our corporate headquarters. Before using this site or communicating with our staff IT IS YOUR RESPONSIBILITY to ensure that you are in compliance with your local laws, in particular, those relating to games of chance, wagering, lottery, and related taxation.